1. Introduction and Agreement

These Terms and Conditions ("Terms") govern your use of the Digitalbook platform, website, and mobile applications (collectively, the "Service"), operated by Digitalbook Ltd, a company registered in England and Wales under company number 10595072, with registered office at 140 Rayne Road, Braintree, Essex, England, CM7 2QR ("Digitalbook", "we", "us", "our").

By creating an account or accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Service.

These Terms do not affect your statutory rights as a consumer. In the event of any conflict between these Terms and your statutory rights under English law, your statutory rights shall prevail.

2. Eligibility

• You must be at least 13 years old to create an account.
• If you are aged 13–17, your parent or guardian must agree to these Terms on your behalf and is responsible for your use of the Service.
• You must be at least 18 years old to purchase a subscription independently.
• By creating an account, you confirm that the information you provide is accurate and complete.

3. Your Account

• You are responsible for keeping your login credentials confidential. You must not share your account with others.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at admin@digitalbook.io if you suspect any unauthorised use of your account.
• We reserve the right to suspend or terminate accounts where we believe a security breach has occurred.

4. The Service

Digitalbook provides a digital reading platform allowing subscribers to access, bookmark, and track their reading history across our catalogue of available books and publications (the "Service").

• The catalogue of available content may change from time to time. We do not guarantee that any particular title will remain available throughout your subscription period.
• We will use reasonable endeavours to ensure the Service is available 24 hours a day, but we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable.
• The Service is provided for personal, non-commercial use only.

5. Subscriptions and Payment

5.1 Subscription Plans

Access to the full Digitalbook Service requires a paid subscription. Current subscription plans and pricing are displayed on our website at www.digitalbook.io. All prices are displayed inclusive of VAT where applicable.

5.2 Payment Processing

All payments are processed securely by Stripe, Inc., our PCI-DSS Level 1 certified payment processor. By entering your payment details, you authorise Digitalbook to instruct Stripe to charge your payment method for the subscription fees due. Digitalbook does not store your full card number, expiry date, or CVV. For details of how Stripe handles your payment data, see Stripe's Privacy Policy at stripe.com/gb/privacy.

5.3 Billing and Auto-Renewal

Subscriptions are billed on a recurring basis (monthly or annually, depending on the plan you select) and will automatically renew at the end of each billing period unless you cancel before the renewal date.

You will receive a reminder email at least 7 days before your subscription renews. The renewal charge will be taken from your saved payment method on the renewal date. It is your responsibility to ensure your payment method remains valid.

5.4 Price Changes

We may change subscription prices from time to time. We will give you at least 30 days' written notice of any price change by email. If you do not wish to accept the new price, you may cancel your subscription before the change takes effect. Continued use of the Service after a price change takes effect constitutes your acceptance of the new price.

5.5 Failed Payments

If a payment fails, we will notify you by email and attempt to reprocess the payment. If payment cannot be taken within 7 days of the due date, your access to the Service may be suspended until payment is made. Your data will be retained for a further 30 days before account deletion.

6. Cooling-Off Period and Cancellation

6.1 Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel your subscription within 14 days of purchase without giving any reason (the "Cooling-Off Period").

6.2 Cancellation After the Cooling-Off Period

You may cancel your subscription at any time by visiting your Account Settings and selecting "Cancel Subscription". Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until that date, and no further charges will be taken.

We do not offer refunds for any unused portion of a billing period following cancellation, unless required by law.

6.3 How to Cancel

You can cancel by any of the following methods:

• Via your Account Settings at www.digitalbook.io/settings
• By emailing admin@digitalbook.io with your account email address and the subject line "Subscription Cancellation"

7. Refund Policy

• Cooling-off period: If you cancel within the 14-day cooling-off period and have not waived your right, you are entitled to a full refund. Refunds will be processed within 14 days to your original payment method.
• After the cooling-off period: Subscription fees are non-refundable after the cooling-off period has expired, except where required by applicable law or where the Service has been materially unavailable through our fault.
• Refund requests: To request a refund, please email admin@digitalbook.io with your account details and the reason for your request. We will assess all requests on a case-by-case basis.
• Processing time: Approved refunds will be processed within 14 days and returned to your original payment method. Processing times may vary depending on your bank or card issuer.

8. Intellectual Property

8.1 Our Content

All content on the Digitalbook platform — including the software, design, text, graphics, logos, and the selection and arrangement of content — is the property of Digitalbook Ltd or our licensors and is protected by UK and international copyright, trade mark, and other intellectual property laws.

8.2 Licence to You

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service for your own personal, non-commercial reading purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the Service
• Modify, adapt, or create derivative works from any content
• Use any content for commercial purposes
• Attempt to reverse-engineer, decompile, or extract the source code of our software
• Remove any copyright or proprietary notices from any content

8.3 Your Content

You retain ownership of any notes, annotations, or other content you create within the Service. By creating such content, you grant us a limited licence to store and display it to you as part of providing the Service.

9. Acceptable Use

You agree that you will not use the Service to:

• Violate any applicable law or regulation
• Access or attempt to access another user's account without authorisation
• Upload, transmit, or distribute any malicious code, viruses, or harmful software
• Attempt to gain unauthorised access to our systems or infrastructure
• Engage in any activity that disrupts or interferes with the Service
• Use automated tools to access or scrape content from the Service without our written permission
• Misrepresent your identity or affiliation with any person or organisation
• Use the Service in any way that could bring Digitalbook into disrepute

We reserve the right to suspend or permanently terminate accounts that breach these acceptable use provisions, without liability to you.

10. Third-Party Links and Content

The Service may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of any linked site is at your own risk and subject to the terms of that site.

11. Disclaimer of Warranties

We will provide the Service with reasonable skill and care, as required by the Consumer Rights Act 2015. However, to the extent permitted by law:

• The Service is provided on an "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
• We do not warrant the accuracy, completeness, or fitness for a particular purpose of any content available through the Service.

Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for any indirect, consequential, or incidental loss, including loss of profits, loss of data, or loss of opportunity, arising from your use of the Service.
• Our total aggregate liability to you for any claim arising out of or in connection with these Terms or the Service shall not exceed the total subscription fees paid by you in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any liability that cannot be excluded by law; or any breach of your statutory consumer rights under the Consumer Rights Act 2015.

13. Suspension and Termination

13.1 Termination by You

You may close your account at any time by going to Settings and selecting "Delete account". On deletion, your reading history, bookmarks, and personal data will be removed in accordance with our Privacy Policy. Subscription fees already paid will not be refunded except where you are entitled to a refund under these Terms or applicable law.

13.2 Termination by Us

We reserve the right to suspend or terminate your account, with or without notice, if:

• You breach these Terms in a material way
• We are required to do so by law
• We reasonably suspect fraudulent, abusive, or illegal activity on your account
• Your subscription payment fails and is not remedied within the grace period

Where we terminate your account for our convenience (and not due to your breach), we will provide at least 30 days' notice and refund any unused portion of a prepaid subscription period.

14. Changes to the Service and These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email at least 30 days in advance. If you do not agree to the updated Terms, you may cancel your subscription before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance.

We may also modify or discontinue features of the Service. We will give reasonable notice of any material changes to the Service.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before commencing legal proceedings, we encourage you to contact us at admin@digitalbook.io to attempt to resolve any dispute informally. We will endeavour to respond to all complaints within 5 working days.

16. Contact

If you have any questions about these Terms, please contact us:

• Email: admin@digitalbook.io
• Post: Digitalbook Ltd, 140 Rayne Road, Braintree, Essex, CM7 2QR