1. Introduction and Agreement

These Terms and Conditions ("Terms") govern your use of the Digitalbook platform, website, mobile applications, and iOS/Android apps (collectively, the "Service"), operated by Digitalbook Ltd, a company registered in England and Wales under company number 10595072, with registered office at 140 Rayne Road, Braintree, Essex, England, CM7 2QR ("Digitalbook", "we", "us", "our").

By creating an account or accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Service.

These Terms do not affect your statutory rights as a consumer. In the event of any conflict between these Terms and your statutory rights under English law, your statutory rights shall prevail.

2. Eligibility

• You must be at least 13 years old to create an account.
• If you are aged 13–17, your parent or guardian must agree to these Terms on your behalf and is responsible for your use of the Service.
• You must be at least 18 years old to make purchases independently. Users aged 13–17 may only make purchases with the express consent and involvement of a parent or guardian.
• By creating an account, you confirm that the information you provide is accurate and complete.

3. Your Account

• You are responsible for keeping your login credentials confidential. You must not share your account with others.
• You are responsible for all activity that occurs under your account, including any purchases made.
• You must notify us immediately at support@digitalbook.io if you suspect any unauthorised use of your account.
• We reserve the right to suspend or terminate accounts where we believe a security breach has occurred.

4. The Service

Digitalbook provides a digital reading and listening platform where users can access, bookmark, and purchase individual audiobooks and ebooks (the "Service"). Some content is available free of charge; other titles must be purchased before access is granted.

The catalogue of available content may change from time to time. We do not guarantee that any particular title will remain available.

We will use reasonable endeavours to ensure the Service is available 24 hours a day, seven days a week, but we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable.

The Service is provided for your personal, non-commercial use only.

Digitalbook is available via web browser and via our iOS app (App Store) and Android app (Google Play). Use of the apps is also subject to the relevant platform’s terms of service.

5. Purchasing Digital Content

5.1 Individual Purchases

You may purchase individual audiobooks or ebooks directly on the Digitalbook platform. The price for each title is displayed on its product page in US dollars, inclusive of any applicable taxes. Prices may vary by title and may be updated from time to time. The price shown at the time of your purchase is the price you will be charged.

5.2 What You Are Buying

When you purchase a title on Digitalbook, you are purchasing a personal, non-exclusive, non-transferable licence to access and use that digital content through the Digitalbook platform and apps for your own private, non-commercial use. You are not purchasing ownership of the content itself, and the content remains the intellectual property of its respective rights holders.

5.3 Payment Processing

All payments are processed securely by Stripe, Inc., our PCI-DSS Level 1 certified payment processor. By entering your payment details, you authorise Digitalbook to instruct Stripe to charge your selected payment method for the purchase amount. Digitalbook does not store your full card number, expiry date, or CVV. For details of how Stripe handles your payment data, please see Stripe’s Privacy Policy at stripe.com/gb/privacy.

5.4 Pricing and Currency

Prices are displayed in US dollars (USD). If you are purchasing from outside the United States, your bank or payment provider may apply a currency conversion rate or foreign transaction fee. Digitalbook is not responsible for any such charges.

5.5 Purchase Confirmation

Once your payment has been processed, you will receive a confirmation email to your registered email address. Access to your purchased content will be available immediately via your account under “My Books” and “Purchased”.

5.6 Failed Payments

If your payment fails at the point of purchase, access to the relevant content will not be granted. Please check your payment details and try again, or contact us at support@digitalbook.io if you believe a payment was taken but access was not granted.

6. Right to Cancel and Refunds

6.1 Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel a purchase within 14 days without giving any reason (the “Cooling-Off Period”).

6.2 Refund Policy

• If you cancel within the 14-day cooling-off period and have not accessed the digital content, you are entitled to a full refund.
• If you have accessed the content (by streaming or downloading), your right to cancel is lost, as set out above.
• After the cooling-off period has expired, purchases are non-refundable, except where required by applicable law or where a technical fault on our part has prevented you from accessing the content you purchased.
• Refund requests should be submitted to support@digitalbook.io with your order details and the reason for the request. We will assess all requests on a case-by-case basis.
• Approved refunds will be processed within 14 days to your original payment method. Processing times may vary depending on your bank or card issuer.

7. Intellectual Property

7.1 Our Platform and Content

All content on the Digitalbook platform — including the software, design, text, graphics, logos, and the selection and arrangement of content — is the property of Digitalbook Ltd or our licensors and is protected by UK and international copyright, trade mark, and other intellectual property laws.

7.2 Your Licence to Purchased Content

When you purchase a title, Digitalbook grants you a limited, personal, non-exclusive, non-transferable, revocable licence to access that content solely for your own private reading or listening. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly perform or display the content
• Record, capture, or screenshot the content
• Share access to purchased content with any other person
• Use the content for any commercial purpose
• Attempt to circumvent any digital rights management (DRM) or access controls applied to the content
• Remove or alter any copyright notices or proprietary markings

7.3 Your Notes and Bookmarks

You retain ownership of any notes, annotations, or bookmarks you create within the Service. By creating such content, you grant us a limited licence to store and display it to you as part of providing the Service.

8. Acceptable Use

You agree that you will not use the Service to:

• Violate any applicable law or regulation
• Access or attempt to access another user’s account without authorisation
• Circumvent or attempt to circumvent any technical measures protecting paid content
• Upload, transmit, or distribute any malicious code, viruses, or harmful software
• Attempt to gain unauthorised access to our systems or infrastructure
• Use automated tools to access or scrape content from the Service without our written permission
• Misrepresent your identity or affiliation with any person or organisation
• Use the Service in any way that could bring Digitalbook into disrepute

We reserve the right to suspend or permanently terminate accounts that breach these acceptable use provisions, without liability to you.

9. Third-Party Links, Affiliate Programmes, and App Stores

9.1 Third-Party Links

The Service may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of any linked site is at your own risk and subject to the terms of that site.

9.2 Affiliate Programmes

Digitalbook participates in the Amazon Services LLC Associates Programme and the Apple Services Performance Partner Programme. These are affiliate advertising programmes that allow us to earn commissions from qualifying purchases made through links to Amazon and Apple marketplaces. Where content on our platform links to titles available on Amazon or through Apple, those links may be affiliate links. This does not affect the price you pay.

9.3 App Store and Google Play

The Digitalbook app is available via the Apple App Store and Google Play Store. Downloading and using the app is subject to the applicable platform’s terms of service (Apple Media Services Terms and Conditions; Google Play Terms of Service). In the event of any conflict between those platform terms and these Terms, these Terms govern your relationship with Digitalbook specifically. Any purchases made within the app are processed by Digitalbook via Stripe and are subject to these Terms.

10. Disclaimer of Warranties

We will provide the Service with reasonable skill and care, as required by the Consumer Rights Act 2015. However, to the extent permitted by law:

• The Service is provided on an "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
• We do not warrant the accuracy, completeness, or fitness for a particular purpose of any content available through the Service.
• Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for any indirect, consequential, or incidental loss, including loss of profits, loss of data, or loss of opportunity, arising from your use of the Service.
• Our total aggregate liability to you for any claim arising out of or in connection with these Terms or the Service shall not exceed the total amount paid by you to Digitalbook in the 12 months preceding the event giving rise to the claim.
• Nothing in these Terms limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any liability that cannot be excluded by law; or any breach of your statutory consumer rights under the Consumer Rights Act 2015.

12. Account Suspension and Termination

12.1 Termination by You

You may close your account at any time by going to Settings and selecting "Delete account". On deletion, your reading history, bookmarks, and personal data will be removed in accordance with our Privacy Policy.

12.2 Termination by Us

We reserve the right to suspend or terminate your account, with or without notice, if:

• You breach these Terms in a material way
• We are required to do so by law
• We reasonably suspect fraudulent, abusive, or illegal activity on your account

Where we terminate your account for our convenience (and not due to your breach), we will provide at least 30 days’ notice and will issue a refund for any purchases made in the 30 days prior to termination that you have not had a reasonable opportunity to use.

13. Changes to the Service and These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email at least 30 days in advance. If you do not agree to the updated Terms, you may contact us to discuss your options before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance.

We may also modify or discontinue features of the Service. We will give reasonable notice of any material changes to the Service.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before commencing legal proceedings, we encourage you to contact us at support@digitalbook.io to attempt to resolve any dispute informally. We will endeavour to respond to all complaints within 5 working days.

15. Contact

If you have any questions about these Terms, please contact us:

• Email: support@digitalbook.io
• Post: Digitalbook Ltd, 140 Rayne Road, Braintree, Essex, CM7 2QR